a PaymentVision® Gateway Service 
PayIVR is a hosted,automated telephone payments system, through which your call center can achieve a higher rate of automation, 24/7 availability, and reduced processing expenses. PayIVR can be accessed via a toll-free number or you can route calls from your existing phone system menu. Upon arrival, callers are presented with a pre-recorded call flow and script - some of which are custom recorded, some of which are pre-built for optimum usability, speed-to-market, and corporate brand continuity. Capturing telephone payments is made easy through touch-tone prompts and account data validation. Complete our online request form for a live demonstration or to start taking payments 24/7 with PayIVR.
IVR Automated Phone Payments - Consumer Benefits
- The convenience of paying bills anywhere, anytime
- Better control over finances through telephone self-service
- Savings from eliminating postage costs
- The ability to review balances and receive immediate acknowledgement of payment
- Accelerated posting through electronic processing
IVR Automated Phone Payments - Business Benefits
- Inbound telephone payments can be self-managed, reducing processing expenses
- PayIVR is a PaymentVision integrated payment service
- Telephone payments can be processed 24/7
- Payment flexibility creates a stickier customer relationship
- Existing call center staff can focus on other servicing issues
- Greater scalability eliminates on-hold times
- By replacing manual tasks with automated services, errors are reduced
- Outsourced service enables rapid deployment, eliminating the need to mobilize IT resources or make large capital investments
IVR Automated Phone Payments - Features
- Payment options include checking account, savings account, credit card, and debit card
- Extensive library of prompts and pre-built components helps accelerate time-to-market
- Customizable call flow script for brand continuity
- Multi-lingual presentation
- Multiple data integration options
- Call transfer logic for error and exception handling
- Protected data environment